Frequently Asked Questions
What are your products made of?
Our products are 3D printed using high-quality PLA and PETG filaments. These materials are durable, lightweight, and eco-friendly. Each product is designed and printed right here in America.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay for convenient and secure transactions.
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping within the US takes 3-7 business days. We also offer expedited options at checkout. International shipping is available and typically takes 7-14 business days.
Do you offer free shipping?
Yes! Free standard shipping on all US orders over $59.99. Use code GOODBUY10 for 10% off your first order.
Can I return or exchange an item?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us at info@goodbuy.ai and we’ll make it right with a full refund or exchange. See our Returns & Refunds page for details.
Can I customize a product?
Some products offer color options and variations. For custom requests, reach out to us at info@goodbuy.ai — we love making custom pieces when we can!
Do you ship internationally?
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location. Please note that customs duties and taxes may apply depending on your country.
How can I contact you?
You can reach us at info@goodbuy.ai or call us at (346) 291-7450. We typically respond within 24 hours on business days. You can also use our contact form.